About Us

About B’Zoe Home Caregiving Services

B’Zoe Home Caregiving Services was founded by Prossie Lockett, who immigrated to the United States from Uganda. Although she worked in the embassy, she opted to leave her home due to many reasons including genocide in a neighboring country. Once arriving in the U.S., she worked continuously to support her young family before having the opportunity to launch B’Zoe Home Caregiving Services in Bellevue, Washington.

Prossie’s first client truly became, for all intents and purposes, family. “Grandma Betty” needed companionship in her senior years, and Prossie felt drawn to serve her. Eventually, Prossie handled 24-hour care for the woman she and her family quickly grew to love. This experience opened the door for Prossie to see precisely what quality in-home caregiving meant not only to Betty, but also to Betty’s entire family.

Today, our mission at B’Zoe reflects Prossie’s commitment to provide seniors and those who need additional help in-home care in a loving, respectful and responsible way. That means we require every member of our team to act in an ethical, safe and professional manner as we do all that we can to help seniors remain in their own homes for as long as possible and to keep every client comfortable. Every caregiver completes an extensive training program, which includes one-on-one instruction with a registered nurse, and we conduct extensive background checks and ongoing drug screenings to ensure those we work with can feel confident in the person who is in their home with them.

Our Process

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Step 1: Getting to know you.

We believe that every person and family is different, so the first step in our relationship is getting to know you. It’s common for a family member of the person we will be caring for to reach out first, and we’re happy to meet with and talk to you to learn more about your loved one. We also welcome having a one-on-one meeting with both our client and his or her family so we can answer questions, share information, and determine whether we’re a good fit for one another. That meeting can occur in the client’s home or at a coffee shop or similar location—wherever you and they will feel most comfortable.

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Step 2: Needs assessment and caregiver selection.

Once we understand more about your needs and we each determine if we’ll be able to work well together, we do two things. First, we complete a thorough assessment of needs to create a custom care plan specific to our client. Second, we begin the process of selecting a caregiver we feel will be best suited to deliver in-home care based on that assessment. As some of our clients remain fairly active, we want to ensure that the caregiver paired with them is able to easily accompany them on walks or hikes. Others prefer to remain close to home and instead need additional light housekeeping or meal preparation or need more intensive personal help. Again, we opt for a caregiver who can best meet those needs.

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Step 3: Service delivery and ongoing communication.

As we begin to work together, we do frequent check-ins with caregivers to ensure that everything is going well. We also meet with our clients to ask questions about their level of satisfaction and how we can improve our service delivery. If changes are needed, we make them as quickly as possible. We also communicate immediately with designated family members about any concerns we have or items that need clarification so that you know how things are progressing. We want to put your mind at ease that your parent or loved one is in capable, compassionate hands and that you have made the best choice for home caregiving services.

“I want to strongly recommend B'Zoe Home Care Services. They have taken care of my 98-year old mother for the last year following a fall and later stroke, requiring 24-hour care. We tried other services but have found B'Zoe home-care to provide superior professional care.”

Dr. Wayne TilsonEmergency Medicine Physician Spokane Valley, WA